My dealings with a builder

I am in the process of getting a laundry renovated. To be more accurate, my landlord's have talked with their managing agent to source a builder to renovate my laundry.

This started when one of my laundry doors fell off, and I asked to get it fixed. Three months later somehow this has translated to a laundry renovation.

The renovation is now into its fourth week. It has been frustrating. I have not been contacted by the managing agent. The builder keeps saying one thing and doing another. In trying to do some washing I have managed to cause a minor flood. I am frustrated and annoyed, and am starting to wonder about the role I have played in all this.

A couple of things stand out. The first is that I have become too friendly with the builder rather than keeping a professional relationship. The second is that I have not kept him focused on the job at hand, distracting him with requests for other things that need repairing in the apartment. The third is that I have assumed too much responsibility when it was not mine to assume.

Currently I am just hanging for this to be over, but in the mean time I have some learnings in advance for when I come to renovating my own house.